Refund Policy

General

At Smarters Planet, we want you to be 100% happy with your purchase. If you have any technical or sales questions, don't hesitate to contact us. If the service you purchased isn't the right fit for your needs and you've already worked with our support team to try to resolve it, we want to make things right.

Since we offer a 24-hour test, we don't issue refunds by default. In some cases, though — reviewed in detail by our finance team — we can approve one. We'd also genuinely like to know where things went wrong, or how we can do better.

If your refund request is approved, follow the steps below for a partial refund within 3 days of your purchase date. If more than 3 days have passed and you're still having a problem, you can reach us any time via WhatsApp support or the Contact Us page.

Once you've requested a refund, you won't be able to subscribe to our service again in the future.

How To Request A Refund

• Reach out via WhatsApp support or our contact form to request the refund.
• Provide your username and the same email address you used to purchase our service.
• Include your invoice number.
• Refunds are partial only — we deduct the cost of the days already used, at $4.30 per day.
• Credit card processing fees can't be refunded, since they go straight to your bank.
• Refunds are issued back to the original payment method used.